Q. Do you provide sheets and towels?
A. Yes, all properties have one set of sheets for each bed and 2 sets of towels for each bathroom.
Q. What can we expect to find in the kitchen?
A. All our homes come with all major appliances such as fridge, stove/oven, and dishwasher. All kitchens have most small appliances such as toasters and coffee makers, cooking utensils, and all plates, flatware, glasses, and cups that you would expect to find in most homes.
Q. Is there a washer and dryer in the home?
A. Yes, all of our homes have a washer and dryer. If you run out of the detergent – you may need to pick some up at the store.
Q. Do you provide hair dryers?
A. Generally speaking we don’t, however some of our homes do have them.
Q. What household supplies should we expect to find at the home?
A. There should be 1 or 2 rolls of toilet paper per bathroom, 1 roll of paper towels, trash bags, detergents, and liquid soap. If you run out of any of those supplies you will need to buy them at a store.
Q. When and how will my security deposit be refunded?
A. We will refund your security deposit within 14 days of departure. The security deposit will be refunded back to the credit card that was used to reserve the property.
Q. What will cause you to keep my security deposit?
A. Any violation of our rental agreement. Any trace of smoking anywhere inside or in our patios, hot tubs, balconies, etc. Any damage caused by you, theft, or blatant disrespect of our homes. Excessive cleaning that we must do after your stay: dirty dishes left everywhere, trash not disposed off per out instructions, overall messiness, and moved furniture. PLEASE DO NOT MOVE FURNITURE AROUND.
Q. What is your cancellation policy?
A. The reservation deposit is refundable less 3% service fee up to 30 days of your arrival. Within 30 days of your arrival, the reservation deposit becomes non-refundable.
Q. What forms of payment do you accept?
A. We accept most major credit cards with exception of American Express.
Q. How much is required to hold the reservation?
A. We require half of the total amount at the time of reservation, and the other half payment 30 days prior to arrival.
Q. Will you charge the second payment automatically 30 days prior to arrival?
A. Yes we will.
Q. How do we get our keys?
A. Once we’ve collected the 2nd payment, we will email you Check In/Out Instructions with a code for either the lockbox on the house or the code for the keyless entry.
Q. What if I left a personal item behind in one of your units?
A. Generally speaking we are not responsible for any items left behind in our homes. However, if you contact us, we will make an effort to find the item left behind and mail it to you. The cost to return items is $35 (trip charge to the post office) plus the actual shipping and packaging charges.