Yes, all properties have one set of sheets for each bed and 2 sets of towels for each bathroom.
All our homes come with all major appliances such as fridge, stove/oven, and dishwasher. All kitchens have most small appliances such as toasters and coffee makers, cooking utensils, and all plates, flatware, glasses, and cups that you would expect to find in most homes.
Yes, all of our homes have a washer and dryer. If you run out of the detergent – you may need to pick some up at the store.
Generally speaking we don’t, however some of our homes do have them.
There should be 1 or 2 rolls of toilet paper per bathroom, 1 roll of paper towels, trash bags, detergents, and liquid soap. If you run out of any of those supplies you will need to buy them at a store.
We will refund your security deposit within 14 days of departure. The security deposit will be refunded back to the credit card that was used to reserve the property.
Any violation of our rental agreement. Any trace of smoking anywhere inside or in our patios, hot tubs, balconies, etc. Any damage caused by you, theft, or blatant disrespect of our homes. Excessive cleaning that we must do after your stay: dirty dishes left everywhere, trash not disposed off per out instructions, overall messiness, and moved furniture. PLEASE DO NOT MOVE FURNITURE AROUND.
The reservation deposit is refundable less $150 transaction fee up to 60 days of your arrival. Within 60 days of your arrival, the reservation deposit becomes non-refundable. COVID-19 Emergency Cancellation Policy: If our specific area (Grand County) falls under mandatory shut-down due to COVID19 we will either offer you a full credit for the amount you've already paid toward another stay or we will refund 50% of the amount you've already paid. We also recommend that you purchase a travel insurance offered through Generali/CSA Travel Protection.
We accept most major credit cards with exception of American Express.
We require half of the total amount at the time of reservation, and the other half payment 60 days prior to arrival.
Yes we will and will send you two emails: 1. Receipt confirmation, 2. Welcome/Check-in Instructions.
Once we’ve collected the 2nd payment, we will email you Check In/Out Instructions with a code for either the lockbox on the house or the code for the keyless entry.
Generally speaking we are not responsible for any items left behind in our homes. However, if you contact us, we will make an effort to find the item left behind and mail it to you. The cost to return items is $35 (trip charge to the post office) plus the actual shipping and packaging charges.
No we do not. Violators would forfeit their security deposits.
After the reservation is fully paid, we send a check in/out instructions email to our guests that has a code to get into the home. The code is either to a lockbox that has the front door key or to a keyless entry lock. We prefer to use a keyless entry lock - they are easier to use and don't freeze nor jam.
Usually our properties come with "Smart" TVs and/or basic cable only. With "Smart" TVs you are able to log in to your own content, i.e. Netflix, ESPN, Amazon, etc. We do not have the capability to offer Pay-Per-View programming.